Matcha Genmai Cha

We offer reliable delivery services through Royal Mail to ensure that your orders reach you on time.

Here are the main points you should be aware of:

• Standard UK Delivery: £3.95 excluding delivery charge.
• Delivery Times: Orders are processed and dispatched within 2-5 working days but they may take longer during busy times. It is worth noting that all our orders are packed by hand in order to maintain the quality.
• Free Delivery: We are delighted to provide free shipping for UK orders over £35*. Moreover, customers from Europe can enjoy free shipping for any purchase above €75*. Furthermore, we offer free delivery in the USA for all purchases exceeding $125*. Please note terms and conditions may apply.
• Tracking: When your package is sent you will receive a tracking number via email so as to keep tabs of its progress.

International Shipping

We do ship worldwide meaning our products can be accessed by anyone around the world.

Here are some important details:

• Delivery Times: International deliveries vary based on destination, generally taking between 7-14 working days.
• Shipping Costs: International shipping costs are calculated at checkout based on your location and weight of your order. View full delivery charges for your location.
• Customs and Import Duties: Remember customs or import duties may exist depending on regulations in your country; these charges are borne by the customer.

Returns Policy

Your satisfaction is our top priority, however if for any reasons you’re not completely happy with your purchase, simply follow our returns procedure:

• Eligibility: Items returned within 30 days of receipt must remain unopened and in their original condition.
• Process: In order to return an item contact our customer service department using your unique order number after which detailed instructions will be given concerning returning them back to us securely.
• Refunds: Our aim is to refund you within 5-7 working days upon successful reception of returned goods. The refund amount will be credited to your original payment method.

For any other Enquiries or help please contact our Customer Support Team always at your service.

See all our delivery charges